FAQs | Frequently Asked Questions
1. What is DPUS Designer Outlet?
DPUS Designer Outlet is a UK-based fashion retailer offering authentic designer clothing, accessories, and footwear at significantly discounted outlet prices.
We operate both online at dpusoutlet.com and through our physical store located in Shoreditch, London.
Our mission is to make high-end designer fashion more accessible by sourcing premium items from trusted suppliers, distributors, and brand partners, and offering them at outlet-level savings every day.
2. Are your products authentic?
Yes — all items we sell are 100% genuine.
DPUS sources products directly with brands, distributors, agents and retailers across the globe to ensure every item meets brand authenticity standards.
As an outlet retailer, some items may have missing swing tags or arrive without original brand packaging, dust bags, or boxes.
These characteristics are normal for outlet stock and do not affect product authenticity.
3. Which brands do you sell?
DPUS offers an impressive mix of iconic luxury and contemporary fashion brands. Customers can discover must-have pieces from AMI Paris, Amiri, Canada Goose, C.P. Company, Ganni, Jacquemus, Moncler, Moose Knuckles, Off-White, Stone Island, Vivienne Westwood, and many more.
Our collections update regularly. Visit dpusoutlet.com for the latest drops and seasonal promotions.
4. Which payment methods do you accept?
DPUS supports a full range of UK and international payment options, including:
· Visa, Mastercard, Maestro
· American Express
· PayPal
· Klarna (Buy Now, Pay Later options where available)
· Clearpay
· Apple Pay & Google Pay
· Shop Pay
We also support multiple currencies directly on the website for a smooth international checkout experience.
5. Do you offer international shipping?
Yes — DPUS ships worldwide.
International orders are delivered using DHL Express, ensuring fast and reliable shipping.
Shipping costs vary by destination and are automatically calculated at checkout.
DPUS also provides:
· Live estimated delivery times
· Tracking information once the order has been dispatched
· Automatic currency support
· International duty & tax charged during checkout
For full details, please visit our UK & Worldwide Express Delivery page on dpusoutlet.com
6. Will I need to pay customs duties or import taxes?
Depending on your country’s regulations, international orders may be subject to:
· Customs duties
· VAT/Import tax
· Handling fees from local customs authorities or couriers
DPUS provides an estimated tax/duty calculation at checkout, using global import data to give a transparent breakdown before purchase. Duties/taxes are charged at the checkout.
7. What is your returns policy?
UK Customers
Online orders purchased between 21 November and 24 December can be returned via our Returns Portal for a refund, exchange or eGift card until 7 January 2026.
Return requirements:
Items must be new, unused, with all original tags attached, and in original packaging.
International
Due to international logistics, customs processes, and handling costs, most international orders are non-returnable.
Exceptions may be made if:
· An incorrect item is delivered
· An item arrives damaged
· A product is not as described
In these cases, customers must provide photographic/video evidence and contact us promptly.
Full return policies can be viewed on the Terms & Conditions page at dpusoutlet.com.
8. How do I start a return?
Start your return/exchange via our Returns Portal.
All UK returns cost £5 via our portal. If you choose an exchange, this amount will be charged via the portal. If you choose a return, £5 will be deducted from your final refund amount.
After registering a return with our Returns Portal, DPD returns label will be provided to you by email. Your parcel can then be dropped off to your nearest DPD Drop-Off Point (including Post Offices, Supermarkets, Convenience Stores, and other DPD points near you).
Please allow up to 3 working days from the date your return reaches our warehouse for it to be processed. Refunds typically take 3-5 working days to appear in your account, but please allow up to 10 working days.
For further details refer to our returns section.
9. What if my order arrives damaged, missing, or incorrect?
DPUS takes quality control and safe delivery seriously.
If an order arrives with an issue, you must notify us within 7 days of delivery.
This includes:
· Missing items
· Damaged items
· Incorrect items
· Parcels lost in transit
We will request supporting evidence (e.g., photos, courier documents) so we can resolve the issue promptly with the courier or fulfilment team.
10. Do you sell gift cards?
Yes — DPUS offers electronic gift cards that can be purchased directly from the website.
Key features:
Can be used across multiple purchases until the balance is zero
Delivered instantly via email
Valid for online purchases
Non-refundable and cannot be exchanged for cash (unless legally required)
If a purchase made with a gift card is refunded, the refund is issued as store credit or a replacement gift card.
For Further details refer to Gift card section on Terms & Conditions Page
11. Where is your physical store located?
Our London retail store can be found at:
Shop 13, Dray Walk
Shoreditch, London
E1 6QR, United Kingdom
Opening hours:
11:00 AM – 6:30 PM, 7 days a week
Customers can shop in-store for exclusive items not always available online.
12. How can I contact customer support?
You can reach our support team through:
· Email (Order Enquiries): info@dpusoutlet.com
· Phone (Store Enquiries): +44 20 7123 6629
13. Do you verify authenticity for brands like C.P. Company?
Yes.
The majority of our C.P. Company products include an official Certilogo® tag, allowing you to scan the QR code or enter the code online for instant authentication.
Because we sell outlet stock, some Certilogo® or brand tags may have a small punch hole or cut — this is completely normal for certain batches of discounted stock and does not impact authenticity. For further information please contact customer services.
14. Do you have a sustainability or environmental policy?
DPUS supports sustainability by:
· Offering outlet items that reduce waste from overproduction
· Providing customers with access to high-quality garments that encourage long-term use
· Supporting responsible sourcing practices through trusted suppliers
Visit our Sustainability section to learn more.