FAQs | Frequently Asked Questions – DPUS Designer Outlet

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General Information ▼
- Is everything online also in-store? ▼
  - Our store space is limited, so we tend to reserve shop space for current season collections and the best picks from previous seasons. Additional stock from previous seasons' collections is often stored at another location. Contact our store to enquire about a specific item.
- Is everything new? ▼
  - Yes, all our stock is brand new, and every item comes with DPUS tags. The majority of our products include brand tags and original packaging, but since we're an outlet, about 10% of products may come without brand tags or in DPUS packaging instead of branded packaging. Rest assured, this does not affect the quality or authenticity of the products.
- Is DPUS authentic? Why are the prices lower than retail, and where does DPUS source its stock? ▼
  - Absolutely - everything is 100% authentic and genuine. At DPUS, we love making luxury fashion more affordable, and are well-known for our ability to source key pieces from current/previous season at excellent prices. We never purchase from the public - the majority of our stock comes directly from brands and their respective licensed distributors and agencies across the UK and Europe. Our lines include current season products, as well as overstock deadstock from previous seasons. RRP stands for recommended retail price, we simply choose to retail below the recommended price. We're rated 'Excellent' on TrustPilot. Find out more about verifying authenticity here.
- I have designer apparel to sell, would DPUS buy it? ▼
  - Sorry, we do not purchase stock from the general public.
- When is your next sale? ▼
  - DPUS sometimes hosts spontaneous pop-up sale events to clear previous seasons' stock. Follow our socials to be the first to know.
Orders & Delivery ▼
- When will my order arrive? ▼
  - 2-4 weekdays for UK orders, 2-5 weekdays for international orders. You will receive tracking updates once dispatched.
- How do I track my order? ▼
  - You will receive an order dispatch email once your order is en-route. Track your delivery using the tracking number provided in your order dispatch email using DPD (UK orders) or DHL (international orders).
- Where's my delivery PIN code? ▼
  - UK orders are delivered via DPD's PIN code delivery service. The PIN code is sent to the mobile number provided with the order. You will receive your PIN code once the item has been dispatched. If you've not received your PIN, you may have inputted your telephone number incorrectly - please contact us to correct your phone number.
- I'm going to miss my delivery, what do I do? ▼
  - No worries – you can change your delivery day for another day (Monday-Friday) via the DPD (UK) or DHL (International).
- Why has my delivery been returned to store? ▼
  - UK customers can manage their delivery day on DPD. DPD will make only two delivery attempts. If both attempts are unsuccessful, your delivery will be considered 'failed' and returned to our store. We're happy to resend failed deliveries for a small re-delivery fee of £5.
Returns ▼
- What is the returns policy? ▼
  - UK online orders can be returned within 14 days of the delivery date for a refund or exchange. Read our full UK Return Policy. International orders cannot be returned at this time.
- Lost returns form ▼
  - No worries, download and print a returns form or include your name, order number, and exchange/return on a piece of paper.
- How do I make a return? ▼
  - UK orders can be returned using these steps.
- Are returns free? ▼
  - Customers must pay to make a return to us. If you would like an exchange, the exchange item will be posted to you via a complementary service.
- Where can I get a returns slip? ▼
  - Read the returns information, and then handwrite your full name, order number, reason for return, and whether you would like a refund/exchange on to paper, and include this with your return.
- Have you received my return? ▼
  - Due to limited capacity, we cannot send emails to confirm receipt of returns. We do send an email once your return has been processed (within 4 working days of the date it reaches our warehouse).