Shipping policy
DPUS Shipping Policy
We are committed to delivering every order securely, efficiently and with the care expected when purchasing luxury designer items.
Order processing
UK orders are processed the following business day, Monday to Friday excluding public holidays. Orders received by 23:59 are dispatched the following business day. We ship Monday to Friday.
Non-UK orders are shipped within 1–3 business days, Monday to Friday. Once your order is dispatched, we will email you tracking details. Processing may take longer during peak periods.
Shipping destinations
We ship to the United Kingdom, European Union and international destinations. Available options and costs are displayed at checkout.
UK delivery options
- Ship to Shop: £2.99, delivery within 2–3 days.
- Standard Shipping: £5, delivery the following day, Monday to Friday only.
- AM Delivery: £7, delivery before midday the following day, Monday to Friday only. Available in mainland England, Wales and central Scotland.
- Free Shipping: Standard delivery is included for orders over £200.
DPD Pick Up Point / Ship to Shop (UK only)
Choose a secure local collection point at checkout instead of a home address. We aim for your order to reach your chosen DPD Pick Up Point within 2–3 business days of placing your order. Points include supermarkets, convenience stores and Post Offices. Your parcel is held for 7 days.
This service is available only for orders under £350. Provide a valid and accurate mobile number at checkout. A QR code will be sent to that number and is required for collection.
International delivery
DHL Express Delivery takes 5–7 working days and starts from £37. The actual cost is calculated at checkout. International orders use DHL tracked and signed delivery. A valid mobile number is required for delivery updates.
Tracking and secure delivery
Track your order with the number in your dispatch email. UK home deliveries use DPD secure PIN delivery, unless you select DPD Pick Up Point. A one-time PIN is sent to your checkout mobile number and must be given to the courier.
If you will not be in, use your tracking number in the DPD app to change the delivery date. DPD cannot leave parcels in a safe place. If no one is available with the PIN, DPD will reschedule delivery. For international orders, you can manage delivery preferences with DHL using your tracking number.
Please provide accurate delivery and contact details and manage your delivery. Incorrect or incomplete details can cause delays or returned parcels. We reserve the right to pass on fees arising from failed or returned deliveries due to incorrect mobile numbers. Additional re-delivery charges may apply. We reserve the right to cancel an order if delivery or security requirements cannot be met.
Costs, duties and delays
Shipping costs depend on destination, shipping method and order value. All charges are displayed before purchase. For international orders, customs duties, import taxes and related fees are applied by DHL at checkout and included in the shipping cost.
Delivery times may vary because of courier operations, customs clearance or circumstances beyond our control.
Delayed or missing shipments
If your order has not arrived within the estimated delivery time, contact us as soon as possible at info@dpusoutlet.com. Claims for missing shipments must be reported within 7 days of the expected delivery date.
Returns and return shipping
Eligible returns should be registered through our website Returns Portal within 14 days of delivery and reach us within 28 days of delivery. Items must be unworn, unused and returned in original packaging with all tags attached.
Customers pay return shipping unless an item is faulty or incorrect. International customers must arrange and pay for return shipping. Mark returned parcels clearly as “Returned Goods” to avoid additional charges. DPUS cannot cover duties or fees incurred on returns.
For full details, see our returns information.
Contact
For questions about shipping, delivery or your order, email info@dpusoutlet.com.