Refund policy
Returns & Refunds Policy Summary
- DPUS Returns Portal – Online returns accepted within 14 days of delivery
- Items must be unworn, in original packaging, with tags attached
- Earrings and swimwear are non-returnable
- Customers have 28 days from delivery for returns to reach us
- Refunds issued to original payment method or store credit
- Exchanges available at no extra shipping cost (UK only)
- Return shipping is paid by the customer unless the item is faulty or incorrect
- Refunds processed within 10 working days after approval
- In-store purchases may be exchanged or exchanged for store credit within 28 days of purchase. Refunds are not available for in-store purchases
Returns & Refund Policy
Returns & Refund Policy On-Line Orders (UK)
At DPUS Outlet, we aim to make returns and refunds clear, fair, and straightforward. This policy applies to all online purchases made in the United Kingdom.
Order Cancellations (Before Dispatch)
If you have ordered an item in error, you may cancel your order before it has been shipped by contacting our Customer Services team as soon as possible.
Once an order has been dispatched, we are unable to cancel it, and it must be returned in accordance with our returns process.
How to Make a Return
Customers may return eligible items in the DPUS Portal within 14 days of delivery.
- Returns must be registered through our Returns Portal within 14 days of delivery
- Once registered, customers have a further 14 days to send the item back
- All returns must be received by us within 28 days of delivery
Returns Portal:
https://dpusoutlet.com/pages/returns-portal
If you are outside the 14-day portal window, you may return your order using a postal service of your choice, provided the item reaches us within 28 days of delivery.
We strongly recommend using a tracked and signed-for service, as DPUS Outlet cannot be held responsible for items lost in transit.
Items Eligible for Return
We accept returns on all products, except:
- Earrings
- Swimwear
Returned items must be:
- Unworn and unused
- In their original packaging
- With all original swing tags attached
- With the DPUS ‘DO NOT REMOVE’ tag attached (If applicable)
Refunds
Once your return has been received and inspected:
- Refunds will be issued to the original payment method, or
- Customers may request store credit
Refunds are processed within 10 working days of approval.
You will receive an email notification once your refund has been completed.
Please note:
- Original shipping charges are non-refundable
Exchanges
Customers may request an exchange via the Returns Portal.
- If the exchange item is of higher value, an invoice will be issued for the difference
- If the exchange item is of lower value, a partial refund will be issued
- We do not charge for sending exchange items
Registering an exchange through the portal reserves the replacement item while your return is in progress.
Return Shipping Costs
- Return shipping costs are paid by the customer, unless the item is faulty or incorrect
- Items sent incorrectly or received damaged are free to return
- The Returns Portal charges a £5 return fee, deducted from your refund or paid in advance for exchange requests.
This is the safest return option and automatically notifies our team of your return
In-Store Returns
Online orders may be returned to our physical store within 28 days of delivery, where they will be forwarded to our Ecommerce Team, for a refund.
- In-store exchanges are only available by prior agreement
- Please contact Customer Services before visiting to arrange an in-store exchange
Returns Address
DPUS Outlet Ltd
91 Brick Lane
London
E1 6QL
United Kingdom
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Customer Services Email: info@dpusoutlet.com
Customer Service number: 020 7123 6629
Returns & Refund Policy On-Line Orders International
At DPUS Outlet, we aim to make returns and refunds clear, fair, and straightforward. This policy applies to all online purchases made outside the UK.
Order Cancellations (Before Dispatch)
If you have ordered an item in error, you may cancel your order before it has been shipped by contacting our Customer Services team as soon as possible.
Once an order has been dispatched, we are unable to cancel it, and it must be returned in accordance with our returns process.
How to Make a Return
- Returns must be registered through our Returns Portal within 14 days of delivery
- Once registered, customers have a further 14 days to arrange their own delivery and send the item back
- All returns must be received by us within 28 days of delivery
Returns Portal:
https://dpusoutlet.com/pages/returns-portal
We strongly recommend using a tracked and signed-for service, as DPUS Outlet cannot be held responsible for items lost in transit.
Returns Address
DPUS Outlet Ltd
91 Brick Lane
London
E1 6QL
United Kingdom
Items Eligible for Return
We accept returns on all products, except:
- Earrings
- Swimwear
Returned items must be:
- Unworn and unused
- In their original packaging
- With all original swing tags attached
- With the DPUS ‘DO NOT REMOVE’ tag attached. If applicable
Refunds
Once your return has been received and inspected:
- Refunds will be issued to the original payment method, or customers may request store credit
Refunds are processed within 10 working days of approval.
You will receive an email notification once your refund has been completed.
Please note:
- Original shipping charges, import duties and local taxes are non-refundable
Exchanges
We are unable to make exchanges on international purchases.
Return Shipping Costs
- Return shipping costs are paid by the customer, unless the item is faulty or incorrect. In this instance please contact our Customer Service Team.
- DPUS is not liable for returned items lost in the post and we strongly recommend using a tracked and signed for service
Important Information regarding making an International return.
If you are returning an item from outside the UK, please ensure the parcel is clearly marked as “Returned Goods” or “Return” on the customs declaration to avoid additional import charges. DPUS will not cover any additional shipping costs or payments incurred when returning items to the UK.
Returning In-Store Purchases
Store purchased items may be returned for an exchange or eGift card (no refunds) within 28 days of purchase.
Items must be:
- Unworn and unused
- In perfect saleable condition
- With original tags and packaging
Requirements
- A valid receipt is required for all store returns
- Returns must be made in-store