Terms & Conditions
Last updated: October 2024
Welcome to DPUS’s website. By accessing or using our website located at www.dpusoutlet.com, you agree to comply with and be bound by these General Terms and Conditions, and with our Privacy Policy. By purchasing from DPUS, you acknowledge and accept these terms and conditions. Please read these terms carefully before using our services.
Terms of Use
1. Definitions
1.1 The term ‘DPUS’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is DPUS, Access House, 141 Morden Road, Surrey CR4 4DG, and whose store is Shop 13, Ely's Yard, The Old Truman Brewery, London E1 6QR.
1.2 The term ‘you’ refers to the user or viewer of our website.
2. Acceptance of Terms
By using our website, you confirm that you have read, understood, and agree to these terms and conditions. If you do not agree to these terms, please do not use our website.
3. Modification of Terms
We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically. Your continued use of the website after modifications indicates your acceptance of the revised terms.
4. User Accounts
To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
5. User Conduct
You agree not to engage in any of the following prohibited activities:
5.1 Violating any applicable laws or regulations.
5.2 Impersonating any person or entity or falsely stating or misrepresenting your affiliation with a person or entity.
5.3 Uploading or transmitting viruses, malware, or any other harmful code.
5.4 Interfering with or disrupting the security, integrity, or performance of the Site.
6. General Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
7. Use of Website
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
8. Intellectual Property
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced on this website that are not the property of or licensed to the operator are acknowledged on the website.
9. Unauthorized Use
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
10. Links to Other Websites
From time to time, this website may include links to other websites. These links are provided for your convenience to offer further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
11. Governing Law
Your use of this website and any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.
12. Delivery
We offer various delivery options to ensure that you receive your order in a timely manner. For detailed information on our delivery methods, shipping times, and costs, please visit our delivery policy.
13. Purchases
13.1 Purchases
As DPUS is an outlet store, please note that some items may have been displayed on the shop floor and potentially tried on prior to purchase. This means that, while all our products are new and unused, they may not always be in pristine or original branded packaging. Minor wear, such as slight marks on tags or minor imperfections in packaging, may be present on some items. We strive to reflect these conditions in our competitive pricing, ensuring customers receive quality products at competitive prices.
14. Returns and Refunds
Our return terms is outlined in our returns policy. Please review it before making a purchase.
To be eligible for a return, items must be unused and in the same condition that you received them.
In the event that your parcel is lost, damaged, or if an item is missing from your order, we require you to fill out a claims form and submit it to us within 5 days of the delivery date. Failure to submit the claims form within this time frame may result in the denial of your claim.
Terms and Conditions for DPUS Gift Cards
By purchasing, using, or accepting a DPUS gift card (both eGift cards and physical gift cards), you agree to the following terms and conditions:
1. Gift Card Types
DPUS offers two types of gift cards:
a) eGift Cards: These are digital and will be delivered via email. They are not physical cards. eGift Cards can only be purchased online via our official website.
b) Gift Cards: These are physical gift cards and can only be purchased in-store at DPUS retail locations.
2. Redemption
DPUS gift cards (both eGift and physical) can be redeemed:
a. Online: At our official website, using the code provided on the eGift card or the physical card.
b. In-Store: At any DPUS retail location. Simply present the physical card or show the eGift card code on your device at the time of purchase.
Gift cards are not redeemable during DPUS Sale Events at pop-up locations.
3. Validity
Gift cards are valid for 18 months from the date of purchase. After this period, any remaining balance will expire and cannot be redeemed.
4. Balance and Usage
a. Gift cards can be used in multiple transactions until the total balance has been spent or the card expires.
b. The current balance can be checked by contacting our customer service team via info@dpusoutlet.com.
c. No additional fees apply to gift card purchases or usage.
d. Gift cards cannot be exchanged for cash, except where required by law.
e. Purchases made with gift cards are subject to the same terms as all other transactions at DPUS.
5. Lost, Stolen, or Damaged Cards
a. DPUS is not responsible for any unauthorised use of a gift card once issued.
b. Physical Gift Cards: lost or stolen physical gift cards may be exchanged for an eGift card, provided the original purchaser can provide proof of purchase and valid identification. The original gift-card will be cancelled. DPUS reserves the right to refuse or deny any such request at its discretion.
6. Refunds and Exchanges
a. Gift cards cannot be returned or refunded, except in accordance with your legal rights.
b. If an item purchased with a gift card is returned, the refund will be issued in the form of a gift card or store credit.
7. Fraud
DPUS reserves the right to refuse, cancel, or hold gift cards and associated orders for suspicion of fraud, unauthorised use, or violation of these terms and conditions.
8. Modification of Terms
DPUS reserves the right to modify these terms and conditions at any time. Changes will be posted on our website and will apply to gift cards purchased thereafter.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
For any further questions or concerns regarding DPUS gift cards, please contact our customer support team via info@dpusoutlet.com.