packaging (if applicable), and with all tags attached. Purchases made in-store must be returned in-store.
Online purchases: Purchases made via dpusoutlet.com are eligible for return or exchange. For hygiene reasons we cannot accept the return of jewellery. Items must be returned unworn, in their original packaging (if applicable), and with all tags attached.
Returns/exchanges must reach our returns address within 14 days of the date of delivery to you. Online orders can be returned in-store, or via post (to our returns address below). The buyer must cover the cost of returning items – we strongly advise using a tracked and insured delivery service, as we cannot refund or exchange items that have been lost in the post.
DPUS does not reimburse the fees of postal returns (unless there was an error on our part). If you’ve requested an exchange the new item/s will be posted to you free of charge. Returns/exchanges will be processed within 4 working days of the date your return reaches us. You will receive an email once your return/exchange has been processed. If you’ve requested a refund, the funds will take 2-3 days to reach your PayPal or bank account, or 3-5 days to clear from Clearpay or Klarna.
Black Friday and Clearance Sale Purchases: DPUS holds one-two clearance sale events per year in a temporary event space in Shoreditch. Items purchased from these sale events are subject to a special sale policy – exchange only within the dates of the sale, no refunds.
How to Return or Exchange an Online Order
Online orders can be returned/exchanged in-store or by post. If you would like to exchange your purchase, please contact us ASAP to ask us to reserve the item for you, via
dpusoutlet@gmail.com.
Follow these steps to return by post:
Step 1: complete the returns slip inside your order.
Step 2: package your return and address it to:
DPUS, Access House, 141 Morden Road, Surrey, CR4 4DG
Step 3: organise postage back to us *we would advise using a tracked and insured postage service - we do not refund/exchange items lost in the post*.