UK Delivery: £5
EU Delivery: £40

Delivery Times:

UK: You will receive your order within 2-4 working days. Your purchase will be sent by DPD Local and you will receive an email once your order has been dispatched, with a tracking number. A pin number, which you will need to give to the delivery driver, will be sent to your mobile phone, so it is vital we have the correct mobile number for you.
International: Deliveries within Europe take 1-3 working days to be processed and a further 1-3 working days to be delivered. International deliveres are subject to a flat £40 delivery fee. Consumers are responsible for paying customs fees in their country. Please refer to the website of your local customs office to estimate fees.
If you are looking for information on shipping options for a country outside Europe please contact our customer service team -
Due to the high cost of international shipping, we may cancel orders that shipping costs have not been agreed in advance.
Tracking: You will receive an email with tracking information once your order has been dispatched. All orders must be signed for. Not going to be in? No worries – you can change your delivery day with DPD Local.
Click & Collect In-Store: Please email or call us if you would like to request an in-store collection. You will need your receipt and ID.


Returns Policy

In-store purchases: purchases made in-store are eligible for exchange only (no refunds offered on in-store purchases). For hygiene reasons we cannot accept the exchange of jewellery. Exchanges must be made within 28 days of the date of purchase. Items must be returned unworn, in their original
packaging (if applicable), and with all tags attached. Purchases made in-store must be returned in-store.
Online purchases: Purchases made via are eligible for return or exchange. For hygiene reasons we cannot accept the return of jewellery. Items must be returned unworn, in their original packaging (if applicable), and with all tags attached.
Returns/exchanges must reach our returns address within 14 days of the date of delivery to you. Online orders can be returned in-store, or via post (to our returns address below). The buyer must cover the cost of returning items – we strongly advise using a tracked and insured delivery service, as we cannot refund or exchange items that have been lost in the post.
DPUS does not reimburse the fees of postal returns (unless there was an error on our part). If you’ve requested an exchange the new item/s will be posted to you free of charge. Returns/exchanges will be processed within 4 working days of the date your return reaches us. You will receive an email once your return/exchange has been processed. If you’ve requested a refund, the funds will take 2-3 days to reach your PayPal or bank account, or 3-5 days to clear from Clearpay or Klarna.
Black Friday and Clearance Sale Purchases: DPUS holds one-two clearance sale events per year in a temporary event space in Shoreditch. Items purchased from these sale events are subject to a special sale policy – exchange only within the dates of the sale, no refunds.

How to Return or Exchange an Online Order

Online orders can be returned/exchanged in-store or by post. If you would like to exchange your purchase, please contact us ASAP to ask us to reserve the item for you, via 
Follow these steps to return by post: 

Step 1: complete the returns slip inside your order.

Step 2: package your return and address it to:

DPUS, Access House, 141 Morden Road, Surrey, CR4 4DG

Step 3: organise postage back to us *we would advise using a tracked and insured postage service - we do not refund/exchange items lost in the post*.