PACKAGING

To enable us to keep our costs down all our designer pieces are shipped in eco-friendly economical packaging.

SHIPPING METHODS

Deliveries to the United Kingdom are currently handled through UK Royal Mail, signed for next day delivery. All shipments that are sent by Royal Mail are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. 

For deliveries to the United Kingdom, the price of the item includes UK VAT, and all processing fees. In case of returns, shipping costs will not be refunded. 

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 11 am till 4 pm GMT. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest. Please note: items purchased on a Friday/Saturday/Sunday will arrive the following Tuesday. (UK only).

SHIPPING COSTS AND DELIVERY TIMES

Please refer to the chart below for shipping costs and delivery times for your destination.

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email using the link provided.

Shipped with Royal Mail:

MORE DELIVERY COUNTRIES

We deliver to countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please contact our customer service team  - dpusoutlet@gmail.com

IN STORE COLLECTION

Upon request items may also be collected in-store. You will need photo ID as well as proof of purchase and the card used to pay for the item.

RETURNS

If the items you have purchased are unsuitable you can send them back for a full refund or exchange, within 14 days of the delivery date. Items must be returned unused, in original packaging and with all tags attached

​Please complete the returns slip and return to our warehouse address:

​DPUS Outlet Ltd, Access House, 141 Morden Road, Surrey, UK, CR4 4DG. 

​Return Guidelines: 

• All items must be unworn, unwashed and complete with all tags. 

• All items must come back in the condition the item was originally sent. 

• Make sure all returned items are sent with a tracking service. 

• We cannot take responsibility for items lost or damaged in transit.