PACKAGING 

To enable us to keep our costs down all designer pieces are shipped in eco-friendly economical packaging. 

SHIPPING METHODS 

Deliveries to the United Kingdom are currently handled through UK Royal Mail, tracked and signed for 24 hour delivery. All shipments sent by DPUS are insured against theft and accidental damage. Upon receipt of shipment, and written/photographic acknowledgement on the Royal Mail Website, this insurance coverage ceases to exist. In case of returns, shipping costs will not be refunded.  

We process and send orders during our main service hours, Monday to Friday, from 11 am till 4 pm GMT. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest. If it is stored at our warehouse this may take longer, and you will receive an email notifying you of this. 

SHIPPING COSTS AND DELIVERY TIMES 

Shipping costs are currently free to UK residents and £40 within the EU. If you are purchasing from outside the EU please contact our customer service team before purchasing. 

TRACK YOUR STATUS 

Once we have shipped your order you will receive an email stating the tracking number. You can check the status of your Royal Mail delivery one to two hours after receiving the email using the link provided in the email.  

It is the customer’s responsibility to track the whereabouts and estimated delivery date and time of their order and manage delivery options. 

If you are not going to be home you will need to update delivery options using the Royal Mail tracking link. Delivery options include:  

Changing delivery to another date  

Specifying delivery to your address (which means they will NOT leave it with a neighbour). You must do this if you do not want your parcel delivered elsewhere 

Delivery to an alternative address 

Collection from the post office 

Delivery to a specific neighbour 

Shipped with Royal Mail:

MORE DELIVERY COUNTRIES

We deliver to countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please contact our customer service team  - dpusoutlet@gmail.com

IN STORE COLLECTION

Upon request items may also be collected in-store. You will need photo ID as well as proof of purchase and the card used to pay for the item.

RETURNS

If the items you have purchased are unsuitable you can send them back for a full refund or exchange, within 14 days of the delivery date. Items must be returned unused, in original packaging and with all tags attached

​Please complete the returns slip and return to our warehouse address:

​DPUS Outlet Ltd, Access House, 141 Morden Road, Surrey, UK, CR4 4DG. 

​Return Guidelines: 

• All items must be unworn, unwashed and complete with all tags. 

• All items must come back in the condition the item was originally sent. 

• Make sure all returned items are sent with a tracking service. 

• We cannot take responsibility for items lost or damaged in transit.