Delivery and Returns Information

 DELIVERY INFO

• £5 UK delivery. International delivery is unavailable at this time.
• Delivery times: over 90% of orders placed are delivered within 2 business days (Mon-Fri), but some orders take up to 5 working days. You'll receive a dispatch notification within 1-3 working days. Once dispatched, your item will be delivered by 12 noon on the next business day (Monday to Friday). For customers in Northern Ireland and certain areas of Scotland, delivery will take two business days.

Our Delivery Service

Your delivery experience is important to us, which is why we’ve joined forces with DPD. We use DPD’s Tracked PIN Code delivery service, which helps to protect your parcels and curb fraudulent activities.

How does PIN code delivery work?

On the day of delivery, DPD will send you a unique 4-digit PIN code via SMS text message. When the driver arrives, you will be asked to provide this PIN.

Once you provide the correct 4-digit PIN, the driver will hand over your parcel. If you do not have the PIN, the delivery cannot be completed.

Ensure that you enter the correct mobile number when placing your order.

Issue with your PIN? No Worries:

Added the wrong phone number when placing your order? No problem, the driver can reschedule the reattempt for the following day. In the meantime, you’ll need to correct the phone number associated with your order, just get in contact with our team.

Please take note that this process has been put in place to reinforce the safety and security of your order.

Tracking your order: track your order using the tracking number provided in your order dispatch email. Top tip – download the DPD app for the most up-to-the-minute information on your delivery.

Not going to be in? No worries – you can change your delivery for another day (Monday-Friday). Manage your delivery on DPD using your tracking number.

DPD will make two delivery attempts. If both attempts are unsuccessful, your delivery will be considered 'failed' and returned to our store. We're happy to resend failed deliveries for a small re-delivery fee of £5.

Click & Collect In-Store: If you'd like to request an in-store collection, please call or email us. When collecting your order, you'll need to present your proof of purchase confirmation email and a form of ID that matches the order details. Please note, this option is not available for customers who paid via PayPal.

REFUND & EXCHANGE POLICY & PROCESS

Items must be returned unworn, in their original packaging (if applicable), and with all tags attached.

We cannot accept returns of jewellery, underwear, or swimwear.

In-store purchases: in-store purchases are eligible for exchange only; refunds are not offered for items bought in-store. Exchanges must be made in-store and within 28 days of purchase.

Online purchases: Online purchases are eligible for return or exchange. Returns or exchanges must reach us within 14 days of the delivery date. You can return online orders either in-store or by post (to the returns address provided below). Please note that buyers are responsible for return shipping costs, as DPUS does not reimburse postal return fees.

We strongly recommend using a tracked and insured delivery service, as we cannot refund or exchange items lost in transit. Exchange items are posted free of charge.

How to Return or Exchange an Online Order

Online orders can be returned or exchanged either in-store or by post.

Step 1: Complete the Returns Slip: Fill out the returns slip provided with your order. If you wish to exchange your purchase, please contact us to reserve the replacement item.

Step 2: Package Your Return: Securely package your return and address it to.

Step 3: Arrange and pay for postage back to us. We recommend using a tracked and insured delivery service, as we cannot refund or exchange items lost in the post.

When will I receive my refund or exchange? Your return or exchange will be processed within 4 working days of receiving it, and you'll receive an email notification once it's been processed. Exchanges are posted via a FREE, next-day delivery service. Refunds take 2-3 days to appear in your PayPal or bank account, or 3-5 days to clear through Clearpay or Klarna.